Introducing Evoke Eq
What to Expect From Your Experience
THE Approach
Team-Wide EQ & Enneagram Training – Annual and quarterly sessions that built a shared language for communication, conflict resolution, and accountability.
THE KEY FOCUS AREAS:
Embedding direct, timely communication as a non-negotiable.
Building the muscle for letting go — of team members, clients, and habits that no longer served the company.
Strengthening trust within the leadership team, enabling the owner to step back without sacrificing quality.
The Transformation
1. Trust in Action
Leadership members now delegate with confidence, allowing the owner to step back and let the team lead. One leader shared, “They didn’t really need my assistance at all… and I trusted myself to stay out of it.”
2. Communication as a Strength
Direct, consistent, and proactive communication has become part of the DNA — both internally and with clients. Another leader noted, “We’ve been more communicative than in the past… even among the four of us. That’s what’s helped throughout all of this.”
3. Proactive Client Management
Instead of enduring poor-fit or toxic clients, the team now addresses friction early. One team member reflected, “We’re being more proactive when something’s not working… which maybe we can do now because we have a larger team. Clients have options — and we protect our team’s energy.”
4. Smooth Transitions
Recent staffing changes saw zero client losses due to service disruption — a first in the company’s history. The leadership team coordinated client handoffs with high-touch communication, leaving clients feeling supported throughout.
HEARD DURING PAST SESSIONS
“ we’re learning and growing, and I think we’re handling situations better than maybe we have in the past.””
— Erica
“They didn’t need my assistance at all… and I trusted myself to stay out of it.”
— Nicolle
“Direct, honest, consistent communication — that’s what’s working for us.”
— Taylor
“We were mindful and got ahead of it… In the past, we would have just let it play out Thought, Oh MAYBE we should probably say something. This time, OUR clients were guided through the transition.”
— Jenna
“The niche is working — pharmacy, yes, but also personality. We’re protective of both.”
— Kelly